Refund policy

Thank you for shopping at TaviBag™!

We want you to shop with confidence and enjoy your purchase. We understand that shopping online can sometimes be challenging, and we're committed to providing a fair and transparent shopping experience.

Please review our Refund & Return Policy carefully before placing an order.

If you have any questions, please contact us at kevinliu344@outlook.com.

1. Order Cancellations

Orders may be canceled free of charge before they are shipped, provided that we are able to stop the fulfillment process.

Once an order has been processed and can no longer be canceled, or has already been shipped, cancellation requests will not be accepted.

If your order has already shipped, you may request a return after delivery in accordance with our Return Policy.

To request a cancellation, please contact kevinliu344@outlook.com as soon as possible with your order number.

2. 30-Day Return Policy

TaviBag™ accepts eligible returns or exchanges within 30 days of delivery for products purchased directly from our official website.

To qualify for a return:

  • The item must be unused, unworn, undamaged, and in its original condition.

  • All original packaging, tags, accessories, and included components must be intact.

  • The item must show no signs of use, wear, stains, odors, or customer-caused damage.

  • A valid order number or proof of purchase is required.

  • A return request must be submitted within 30 days of delivery.

Please note: Our 30-day return policy is not a trial or rental program. Products used for travel or other personal purposes are not eligible for change-of-mind returns.

All returned items are subject to inspection before a refund is approved.

Returns that do not meet these conditions may be rejected, except where otherwise required by applicable law.

3. Non-Returnable Items

The following items are generally not eligible for change-of-mind returns:

  • Used, worn, or customer-damaged products

  • Products with missing accessories, components, or original packaging

  • Customized or personalized items

  • Gift cards

  • Products clearly marked as "Final Sale" at the time of purchase

  • Items returned without prior authorization

These exclusions do not affect your rights regarding defective, damaged, or incorrectly supplied products under applicable consumer protection laws.

4. How to Request a Return

To initiate a return, please email kevinliu344@outlook.com within 30 days of delivery.

Include the following information:

  • Your order number

  • Your full name

  • The reason for your return

  • Photos of the product and its condition, if requested

Our customer support team will review your request.

If your return is approved, we will provide the appropriate return shipping address and return instructions.

Important:

  • Do not send products back without contacting us first.

  • The return address will be provided after your return request is approved.

  • Unauthorized returns may be refused or delayed.

  • Return requests must be initiated within 30 days of delivery.

5. Return Shipping Costs

For returns due to a change of mind, personal preference, or ordering the wrong item:

  • Customers are responsible for all return shipping costs.

  • We do not provide prepaid return shipping labels for change-of-mind returns.

  • Original shipping charges are non-refundable, except where required by law.

  • We strongly recommend using a trackable shipping service.

TaviBag™ is not responsible for return packages lost or damaged during transit when customers arrange their own return shipping.

For verified defective, damaged-on-arrival, or incorrect items, TaviBag™ will provide an appropriate resolution and cover reasonable required return shipping costs where applicable.

6. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved or denied.

If approved:

  • Refunds will be issued to your original payment method.

  • We aim to process approved refunds within 10 business days.

  • Your bank or payment provider may require additional processing time.

  • Original shipping fees and optional shipping protection fees are generally non-refundable, except where required by law.

  • Any applicable return shipping charges paid on your behalf may be deducted from your refund, where permitted.

Refunds will not be issued for change-of-mind returns that fail to meet our return eligibility requirements.

If more than 15 business days have passed since your refund was approved and you have not received your funds, please contact us at kevinliu344@outlook.com.

7. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If your product arrives damaged, defective, or incorrect, please contact kevinliu344@outlook.com, preferably within 48 hours of delivery.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photographs showing the damage, defect, or incorrect item

  • Photos of the shipping packaging, if available

We may use carrier tracking information and delivery confirmation records when reviewing claims.

Once your claim is reviewed and verified, we may offer an appropriate solution, including:

  • A replacement

  • An exchange

  • A refund

We may require the original item to be returned before sending a replacement or issuing a refund.

If a return is required, we will provide instructions and a reasonable return deadline, generally 14 days after the replacement or exchange is authorized.

Failure to return an item when reasonably required may affect eligibility for a replacement or exchange, subject to applicable law.

We encourage customers to report issues within 48 hours to help us investigate them promptly. However, reporting after 48 hours does not automatically eliminate any rights under applicable law.

8. Delivered but Not Received

If the carrier's tracking information shows that your package has been delivered but you have not received it, please:

  1. Check your mailbox, porch, building reception, and surrounding delivery area.

  2. Ask household members or neighbors whether they accepted the package.

  3. Contact the shipping carrier to request additional delivery information.

  4. Contact our support team if the package remains missing.

TaviBag™ will review the available delivery records and may request additional information from the carrier.

A package marked as delivered does not automatically qualify for a refund or free replacement.

Refunds or replacements will be determined based on the investigation results, available evidence, and applicable law.

9. Not Delivered and Not Received

If your package has not arrived and the tracking information does not confirm delivery, please contact our support team.

We will investigate the shipment with the carrier.

If the package is confirmed lost in transit, we will offer an appropriate resolution, which may include:

  • A replacement shipment at no additional cost

  • A full refund

We may request reasonable time to complete the carrier investigation, without limiting any rights or remedies required by applicable law.

10. Exchanges

We accept eligible exchange requests within 30 days of delivery.

To qualify for a standard exchange:

  • The product must be unused and in its original condition.

  • All original packaging and accessories must be included.

  • The exchange request must be approved before the item is returned.

Exchanges are subject to product availability.

Customers may be responsible for shipping costs associated with exchanges requested due to personal preference.

For verified defective or incorrect items, we will provide an appropriate resolution at no additional cost where required.

An exchange does not restart the original 30-day change-of-mind return period. This does not affect any applicable legal rights.

11. Fraudulent Returns & Payment Disputes

TaviBag™ reserves the right to investigate suspected fraudulent return requests, false claims, or abuse of our return policy.

Examples may include:

  • Returning a different product from the one originally purchased

  • Returning products that have been used or intentionally damaged while falsely claiming they are unused

  • Providing falsified evidence or misleading information

  • Attempting to obtain multiple refunds for the same purchase

We may refuse fraudulent or ineligible return requests and provide relevant transaction records to payment providers when disputes arise.

If you experience a problem with your order, we encourage you to contact us first so we can help resolve it.

Legitimate payment disputes will be handled in accordance with applicable laws and payment provider rules. Nothing in this policy restricts your right to raise a valid dispute with your payment provider.

12. Contact Us

If you have questions about cancellations, returns, refunds, exchanges, or delivery issues, please contact us.

Brand: TaviBag™

Customer Support Email: kevinliu344@outlook.com

Return Address: Please contact our customer support team to obtain the appropriate return address and shipping instructions.

Important: All returns must be authorized before shipment.

Thank you for choosing TaviBag™!

Pack Smarter. Travel Lighter.